Data Protection & Privacy

aci365 Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data aci365 collects, how it is used, who it may be shared with, and the rights you hold over your own information.

📅 Last Updated: 1 January 2026
📋 Summary
This Privacy Policy ("Policy") describes how aci365 ("we", "us", "our") collects, stores, processes, and protects personal data submitted by users ("you", "Player") of the aci365 website and platform. By registering an account or continuing to use aci365, you acknowledge that you have read and understood this Policy. This Policy forms part of the Terms & Conditions and should be read alongside them.

aci365 is committed to protecting the privacy of every player who uses our online casino and sports betting platform. We recognise that the personal information you share with us — during registration, during payment transactions, and throughout your time on the platform — carries with it a responsibility that we take seriously. This Policy is written in plain English so that every player across Bangladesh can clearly understand how their data is handled.

We collect only the information that is genuinely necessary to provide you with a secure, fair, and seamless gaming experience. We do not sell your personal data to third parties for marketing or advertising purposes. We do not share your data with any party that does not have a legitimate, documented need to process it in order to support the aci365 service.

🔒 Our Privacy Commitments

These six principles underpin every data decision we make at aci365.

🔐
256-Bit SSL Encryption on Every Session
Every connection between your device and the aci365 platform is protected by 256-bit SSL encryption. This ensures that all data transmitted — including login credentials, personal details, and payment information — cannot be intercepted or read by unauthorised third parties during transit.
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No Sale of Personal Data
aci365 does not sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party. Your information exists solely to support your account and the services you use on the platform.
🎯
Data Minimisation by Design
We collect only the minimum data required to operate your account safely and in compliance with our obligations. If a piece of information is not necessary to deliver our service, we do not ask for it.
👁️
Transparency at Every Step
We tell you clearly what data we collect, why we collect it, and how long we keep it. We do not process your data for any purpose that is not described in this Policy without first seeking your explicit consent.
✋
Your Right to Access & Erasure
You have the right to request a copy of all personal data we hold about you, to correct inaccurate data, and to request deletion of your data subject to our legal retention obligations. Submit any such request to [email protected].
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Defined Retention Periods
We do not keep your personal data indefinitely. Retention periods are defined by the purpose for which data was collected and by applicable legal obligations. Account data is typically retained for a period of five years following account closure, after which it is securely deleted or anonymised.

📦 Data We Collect

The following categories of personal data may be collected by aci365 during your use of the platform. The specific data collected depends on which features and services you use.

Registration Data
Full name, date of birth, email address, phone number, and residential address provided when you create your aci365 account.
Identity Verification Data
Government-issued photo ID (e.g., National ID card, passport), proof of address documents, and selfie images submitted during KYC verification.
Financial Data
Transaction history, deposit and withdrawal records, payment method identifiers (e.g., bKash account number, Nagad number), and account balance information. Full payment credentials are not stored on aci365 servers.
Usage & Activity Data
Games played, bets placed, session duration, pages visited, features used, and in-platform navigation patterns. This data is used to improve the platform experience and detect irregular activity.
Device & Technical Data
IP address, device type, operating system, browser type and version, screen resolution, and time zone. Collected automatically when you access the platform.
Communications Data
Records of your correspondence with our support team, including emails, live chat transcripts, and any attachments you provide. Retained for quality assurance and dispute resolution purposes.

📄 Full Privacy Policy

Section 1
How We Use Your Personal Data
aci365 processes your personal data for the following purposes:
  • Account management: To create, maintain, and secure your player account, and to verify your identity in accordance with our obligations.
  • Service delivery: To process deposits and withdrawals, credit bonuses, settle bets, and deliver the features of the aci365 platform to you.
  • Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, cheating, and other prohibited activities on the platform.
  • Responsible gaming: To monitor your gaming activity and apply responsible gaming tools — including deposit limits, cooling-off periods, and self-exclusion — where necessary or requested.
  • Legal compliance: To meet our obligations under applicable law, including retention of records and disclosure to authorities where required.
  • Customer support: To respond to your queries, complaints, and requests in an accurate and timely manner.
  • Platform improvement: To analyse usage trends and technical performance in order to improve the quality and reliability of the aci365 platform.
  • Marketing communications: To send you promotional offers and updates about aci365, where you have provided consent. You may withdraw consent at any time by contacting [email protected].
Section 2
Legal Basis for Processing
aci365 processes your personal data on one or more of the following legal bases:
  • Contractual necessity: Processing is necessary to perform the contract between you and aci365 (i.e., to operate your account and deliver the platform services you have requested).
  • Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money laundering and identity verification obligations.
  • Legitimate interests: Processing is necessary for aci365's legitimate interests in preventing fraud, securing the platform, and improving our services, provided those interests are not overridden by your rights.
  • Consent: For marketing communications and any non-essential data processing, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Section 3
Sharing Your Data With Third Parties
aci365 does not sell your personal data. We may share your data with the following categories of third party only where strictly necessary:
  • Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners, solely to process your financial transactions.
  • Identity verification providers: Third-party KYC service providers who assist in verifying the identity and age of players in accordance with our responsible gaming obligations.
  • Game content providers: Casino game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) receive only the data necessary to deliver their game content within the aci365 platform.
  • IT infrastructure providers: Cloud hosting and server providers who store platform data on our behalf under strict data processing agreements.
  • Law enforcement and regulatory authorities: We will disclose personal data to government bodies, courts, or regulatory authorities when required to do so by applicable law or a binding legal order.
All third-party processors are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose other than the one for which it was shared.
Section 4
Cookies & Tracking Technologies
aci365 uses cookies and similar technologies (including local storage and session tokens) to operate and improve the platform. The categories of cookies we use are as follows:
  • Strictly necessary cookies: Required to maintain your session, keep you logged in, and ensure the core platform functions correctly. These cannot be disabled without breaking the service.
  • Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
  • Analytics cookies: Collect anonymised data about how players navigate and use the platform, enabling us to identify areas for improvement. No personally identifiable information is included in analytics data.
  • Security cookies: Support fraud detection and platform security by identifying unusual or suspicious access patterns.
You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to use the aci365 platform.
Section 5
Data Retention
aci365 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or to comply with legal obligations. Our standard retention schedule is as follows:
  • Active account data: Retained for the lifetime of your account plus five years following account closure.
  • Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements.
  • Identity verification documents: Retained for five years following account closure, unless a longer period is required by law.
  • Support communications: Retained for three years from the date of the last correspondence, unless the subject matter relates to an ongoing dispute.
  • Marketing consent records: Retained until consent is withdrawn and for one year thereafter as evidence of the consent previously given.
Upon expiry of the applicable retention period, data is securely deleted or rendered permanently anonymous.
Section 6
Your Rights as a Data Subject
As a user of aci365, you have the following rights in relation to your personal data:
  • Right of access: You may request a copy of all personal data we hold about you at any time.
  • Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
  • Right to erasure: You may request that we delete your personal data, subject to our legal retention obligations and any pending dispute or investigation.
  • Right to restrict processing: You may request that we limit the way we use your data in certain circumstances, for example while a rectification request is under review.
  • Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
  • Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.
  • Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing communications.
To exercise any of these rights, contact our support team in writing at [email protected]. We will respond to all verified requests within 30 days.
Section 7
Security Measures
aci365 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
  • 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
  • Encryption at rest for all sensitive personal and financial data stored on our infrastructure.
  • Role-based access controls ensuring that only authorised personnel with a documented business need can access personal data.
  • Regular security audits and penetration testing conducted by independent third-party specialists.
  • Automated anomaly detection systems to identify and respond to suspicious access patterns in real time.
  • Staff training on data protection obligations and secure data handling procedures.
While we take all reasonable precautions, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights, aci365 will notify affected players without undue delay.
Section 8
Children & Minors
The aci365 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has created an account on aci365, please contact us immediately at [email protected].
Section 9
Changes to This Privacy Policy
aci365 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or through a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your data. Continued use of the platform after a revised Policy has been published constitutes your acceptance of the updated terms.
Section 10
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise a data subject right, or wish to raise a complaint about how aci365 has handled your personal data, please contact our support team at [email protected]. We take all privacy complaints seriously and will acknowledge receipt of your complaint within 48 hours Bangladesh Standard Time (UTC+6). We aim to resolve all complaints within 30 days. If you are not satisfied with our response, you may have the right to escalate your complaint to a relevant supervisory authority.